Services
Services
Creating Tailor-Made Cable Solutions
Panyu Cable Group meets your diverse needs for cables, power cords and accessories through our robust customization capabilities. Every part of your cable can be adjusted, including the materials and properties of the conductor, insulation, the sheath, and the packaging, opening the door to a range of custom cables.
Backing our strength in customization is our R&D team, tirelessly developing and innovating solutions for the evolving market.
Services
Time-Honed Service Workflow
Panyu Cable Group’s streamlined workflow ensures superior quality and consistency while reducing production time.
Receive
Requirements
The process begins when our team receives your custom product requirements. This includes design documentation, material selection, specification needs, and the like.
Consultation and
Discussion
After receiving the customization request, our technical team reviews the details and discusses with you on how to achieve the expected results.
Arrange
Quote
Once we've decided on the design and manufacturing plan, we'll send you a detailed quote for your approval.
Sample
Production
Next, we produce a functional sample that will allow us to see the performance of the final product. We will also send you the sample for first-hand checking and approval.
Mass
Production
Once we get your approval, we proceed with mass-producing the custom cables, inspecting and testing each batch to ensure the utmost quality all throughout the process.
On-Time
Delivery
The completed cables are properly packaged using premium materials, securing them tightly during transit. We then forward this to our logistics partner for fast delivery.
Warranty clause
Warranty Service
All of our products come with a 1-year warranty. Learn more about Panyu Cable Group’s warranty that comes with every order.
Panyucable
Within Warranty
All cable products from Panyu Cable Group are covered by a 12-month warranty period that starts from the acceptance date. During this period, we take care of repairs and replacements caused by quality issues free of charge, including material and labor costs. The warranty is also reset based on the replacement date.
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Outside of Warranty
We provide product support even when the cables are out of warranty. From free technical services to replacement parts available for purchase at the latest bid price, we're here to help. What's more, if an abnormality is found in the cable products, we'll cover the replacement and maintenance for you.
after-sales service
Reliable After-Sales Support
Adhering to the purpose of providing customers with satisfactory products and services, regardless of the distance, regardless of the size of the project, we are to provide customers with the most intimate solutions and services.
Prompt Reply Within 24 Hours
Feel free to contact us anytime, as we have support hotline via email and phone. Our customer support team takes note of the concerns and relays them to the experts for proper resolution.
On-Call Specialists
Along with our customer support team, we also have dedicated experts for technical support, maintenance, and logistics to handle specific concerns and guarantee on-time resolution.
Installation Support
To make the installation of your cable products easier, we’ve prepared detailed installation instructions guides, and videos you can use that are sent along with your purchase.
